Every switch produced by Pascor Atlantic carries a commitment that we’ll conduct our business the right way, every time! Sometimes, that commitment requires that we acknowledge our errors. In March of 2007, we built eight 500kV switches for an important East coast customer. Due to drawing error, parts were allocated for ¾” ice breaking capability rather than the 1 ½” that the customer required. The error was discovered within a few days through the reconciliation of parts in inventory, and the customer was notified of our error. We immediately developed and proposed a plan for correcting the error. The customer promptly accepted as it did not impact their project schedule.
We expedited the necessary parts and began manufacture the correct blades. In less than five weeks, our service technicians were at the site, had completed the required safety training, and were ready to begin work. The customer’s site manager had allocated two weeks for the work. Five Pascor Atlantic service technicians, with the support of a regional electrical contactor, completed the entire change-out in 2 days. All related costs were absorbed by Pascor Atlantic.
The customer was extremely pleased. The error was identified and corrections were made without cost or schedule impact. In the follow-up meeting, the customer suggested that few, if any, manufacturers would have responded as Pascor Atlantic had. While we certainly appreciated the kind words, in our eyes, we were simply upholding the commitment we made when those switches originally came off of our assembly line.
Jeremy MooreNext Testimonial